After being in double digits for long, Unaccounted -for-Gas (UFG) numbers have improved to 8% since the last 6 months in Karachi which consumes 60% of the gas in SSGC system. Establishment of zonal level management structure in Karachi was a key factor in achieving these results. Initially, central region was classified into 10 zones and based on encouraging results in UFG savings, the east and west regions have also been restructured on similar lines.
The new structure has enabled improvements in complaint responsiveness, network integrity management and granular analysis of billing trends.