{"id":116479,"date":"2026-10-13T09:34:16","date_gmt":"2026-10-13T04:34:16","guid":{"rendered":"https:\/\/www.ssgc.com.pk\/web\/?page_id=116479"},"modified":"2026-10-13T09:35:52","modified_gmt":"2026-10-13T04:35:52","slug":"ssgc-whistle-blowing-mechanism","status":"publish","type":"page","link":"https:\/\/www.ssgc.com.pk\/web\/?page_id=116479","title":{"rendered":"SSGC Whistle Blowing Mechanism"},"content":{"rendered":"\n<p>Sui Southern Gas Company Limited (SSGC) is committed to maintaining high standards of integrity, accountability, transparency and ethical conduct. The Company has established a formal, independent, confidential and transparent mechanism for reporting suspected unethical, illegal, fraudulent, unsafe or improper conduct relating to SSGC.<\/p>\n<p>The Whistle Blowing Mechanism is intended to facilitate the timely identification and mitigation of governance, financial, operational, regulatory, safety and cybersecurity risks.<\/p>\n<h2>Who Can Report?<\/h2>\n<p>Any person may submit a whistleblower complaint where the matter relates to SSGC, its business, operations, governance, employees, contractors, service providers, assets or stakeholders.<\/p>\n<p>This includes:<\/p>\n<ul>\n<li>Employees, including permanent, contractual, temporary, deputed, trainee and outsourced employees;<\/li>\n<li>Directors and consultants;<\/li>\n<li>Contractors, suppliers, vendors and service providers;<\/li>\n<li>Customers and other external stakeholders; and<\/li>\n<li>Any other person having reasonable grounds to report misconduct relating to SSGC.<\/li>\n<\/ul>\n<h2>What Can Be Reported?<\/h2>\n<p>Concerns may be reported regarding, but not limited to:<\/p>\n<ul>\n<li>Fraud or attempted fraud;<\/li>\n<li>Misappropriation or theft of Company assets or funds;<\/li>\n<li>Forgery or falsification of records;<\/li>\n<li>Bribery, kickbacks, corruption or illegal gratification;<\/li>\n<li>Conflict of interest;<\/li>\n<li>Abuse or misuse of authority;<\/li>\n<li>Favoritism or collusive practices;<\/li>\n<li>Unauthorized influence in procurement, contracting or recruitment;<\/li>\n<li>Violation of applicable laws, rules, regulations or Company policies;<\/li>\n<li>Serious regulatory or legal non-compliance;<\/li>\n<li>Serious negligence or misconduct;<\/li>\n<li>Gross misuse or waste of Company resources;<\/li>\n<li>Improper procurement or contract management practices;<\/li>\n<li>Deliberate concealment of information;<\/li>\n<li>Unauthorized disclosure of confidential or sensitive information;<\/li>\n<li>Conduct endangering health or safety;<\/li>\n<li>HSE or environmental violations;<\/li>\n<li>Activities compromising operational integrity or Company security;<\/li>\n<li>Unauthorized access to systems or data;<\/li>\n<li>Misuse of Company information systems;<\/li>\n<li>Manipulation or destruction of electronic records; and<\/li>\n<li>Cybersecurity breaches or concealment thereof.<\/li>\n<\/ul>\n<h2>How to Submit a Whistleblower Complaint<\/h2>\n<p>Whistleblower complaints should be submitted directly to the Group Chief Internal Auditor (GCIA) and shall not be routed through Management or any operational department.<\/p>\n<p><strong>Dedicated Whistleblower Email:<\/strong> <a href=\"mailto:whistleblower@ssgc.com.pk\">whistleblower@ssgc.com.pk<\/a><\/p>\n<p>Complaints may also be submitted by post or hand delivery to:<\/p>\n<p>\n        Group Chief Internal Auditor<br \/>\n        Sui Southern Gas Company Limited<br \/>\n        SSGC Head Office<br \/>\n        Karachi\n    <\/p>\n<p>A Whistle Blowing Report Form (Annexure-A) is available for download below. However, a complaint shall not be rejected merely because it has not been submitted in the prescribed format.<\/p>\n<p><a href=\"#\">[Download Whistle Blowing Report Form \u2013 Annexure A]<\/a><\/p>\n<h2>Anonymous Complaints<\/h2>\n<p>The Whistle Blowing Policy requires the whistleblower to disclose his\/her identity and provide contact details to facilitate communication and further assessment of the complaint.<\/p>\n<p>Accordingly, complaints or information submitted without identifying the whistleblower may not be acted upon where:<\/p>\n<ul>\n<li>the disclosure does not indicate the identity of the whistleblower;<\/li>\n<li>the identity of the whistleblower is found to be incorrect or false;<\/li>\n<li>the identity of the whistleblower cannot be confirmed;<\/li>\n<li>the whistleblower cannot be contacted; or<\/li>\n<li>the whistleblower cannot be traced within a reasonable time.<\/li>\n<\/ul>\n<p>Whistleblowers are therefore encouraged to provide their correct identity and contact details when submitting a complaint.<\/p>\n<h2>Confidentiality and Protection Against Retaliation<\/h2>\n<p>SSGC is committed to maintaining the confidentiality of whistleblower complaints. The identity of the whistleblower and information relating to a complaint shall be treated as strictly confidential and disclosed only where required by law or for the purpose of conducting a fair review.<\/p>\n<p>SSGC strictly prohibits retaliation, harassment, victimization, discrimination, intimidation or any other adverse action against a whistleblower solely because a whistleblower complaint has been submitted under the Whistle Blowing Policy.<\/p>\n<p>Retaliation against a whistleblower constitutes misconduct and may result in disciplinary or other appropriate action.<\/p>\n<h2>Matters Not Covered by the Whistle Blowing Mechanism<\/h2>\n<p>The Whistle Blowing Mechanism is not intended for:<\/p>\n<ul>\n<li>Routine employee grievances;<\/li>\n<li>Salary disputes, promotions, transfers, appraisals or other Human Resource matters;<\/li>\n<li>Personal disputes having no governance or ethical implications;<\/li>\n<li>Routine customer service complaints dealt with through established Company complaint mechanisms; or<\/li>\n<li>Matters already covered under another approved Company policy or grievance mechanism.<\/li>\n<\/ul>\n<p>Cases relating exclusively to workplace harassment shall be dealt with under the applicable Harassment Policy unless they also involve reportable conduct covered by this Policy.<\/p>\n<h2>False or Malicious Complaints<\/h2>\n<p>The Company encourages the reporting of genuine concerns based on reasonable grounds. No adverse action shall be taken against a complainant merely because a complaint is subsequently found to be unsubstantiated.<\/p>\n<p>However, knowingly making false, malicious, frivolous or misleading allegations may result in appropriate disciplinary or legal action in accordance with applicable requirements.<\/p>\n<h2>Review of Complaints<\/h2>\n<p>All whistleblower complaints received will be subject to preliminary assessment in accordance with the Company&#8217;s approved Whistle Blowing Policy. Where warranted, a detailed review may be undertaken by Internal Audit.<\/p>\n<p>Submission of a complaint does not automatically imply that a detailed review will be initiated or that the allegations will be substantiated. The Company will determine the appropriate course of action based on the nature of the complaint, available information and evidence.<\/p>\n<h2>Report a Concern<\/h2>\n<p><strong>Confidential Whistleblower Email:<\/strong><br \/>\n    <a href=\"mailto:whistleblower@ssgc.com.pk\">whistleblower@ssgc.com.pk<\/a><\/p>\n<p><strong>Postal \/ Hand Delivery:<\/strong><br \/>\n    Group Chief Internal Auditor<br \/>\n    Sui Southern Gas Company Limited<br \/>\n    SSGC Head Office, Karachi<\/p>\n<p><\/body><br \/>\n<\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sui Southern Gas Company Limited (SSGC) is committed to maintaining high standards of integrity, accountability, transparency and ethical conduct. The <a class=\"excerpt\" href=\"https:\/\/www.ssgc.com.pk\/web\/?page_id=116479\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-116479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/pages\/116479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=116479"}],"version-history":[{"count":3,"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/pages\/116479\/revisions"}],"predecessor-version":[{"id":116482,"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=\/wp\/v2\/pages\/116479\/revisions\/116482"}],"wp:attachment":[{"href":"https:\/\/www.ssgc.com.pk\/web\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=116479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}