Guide potential domestic customers of high-rise buildings on the process of applying for new connection and receiving the application forms along with prerequisite documents.
Verify that applications for new connections in buildings include comprehensive documentation, such as building information, proof of ownership, and details about the intended use of gas.
Assist in conducting the detailed scrutiny of application forms and documents that customer has submitted with the application forms.
Aid in providing recommendations for field activities involving a physical survey to evaluate the feasibility of installing a gas connection in the building.
Ensure that surveyors thoroughly inspect the building's location, existing infrastructure, and safety considerations.
Assist in conducting the technical assessment to evaluate the gas load pressure specifications, and other technical aspects based on the building's usage.
Assist in ensuring that the building complies with safety standards, including ventilation requirements and the installation of necessary safety devices.
Assist in offering suggestions to address safety concerns.
After completion of site survey, forward the case for cost estimation that may include pipeline installation, meter installation, and any necessary infrastructure upgrades.
Assist the Deputy Lead Manager to ensure that the verified documents, survey findings, technical assessment, safety compliance report, and cost estimation are submitted for internal approvals.
Upon obtaining approvals, facilitate the arrangement to enter into a customer agreement with the building owner/occupant.
Assist in ensuring that, upon the signing of agreements, appropriate instructions are conveyed to the installation team for connection installations.
Upon completion of documentary process, assist in generating customer IDs in CC&B system for customer care and billing purposes.
Assist in conducting the physical survey of existing disconnected customers and generate CC&B bill for cases that are approved for reconnection.
The individual shall ensure compliance to the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with his assigned role.
The individual shall ensure compliance to the Business Principles and Ethics Policy / Code of Conduct.
Undertake any other assignment as instructed by the immediate supervisor.
