The role is responsible for implementing the CC&B solution for SSGC internal & external customers with their satisfaction, quality and timelines. Must be adept in Technical and Functional knowledge.  

Experience in implementing Oracle Utilities Customer Care and Billing & upgrading experience will be a plus.

Job Responsibilities:

• systems implementation experience involving configuration, development, and/or technical or functional testing in for products for the Utilities Industry
• Play role of Support and lead for CC&B implementation & upgrade at SSGC.
Lead the effort for to-be process design, configure package, develop, and implement phases. 
• Business Process Mapping and Analysis
• Strong organization and leadership skills (prioritization of tasks, schedule management, resource management).
• Understand key implementation & upgrade issues and implement solutions using Oracle CC&B’s functionality.
• Management Skills
• Business process design & development and integration.
• Able to suggest and validate solution options for the requirements and lead the solution design with business teams.
• Work closely with the technical (back office, development, business reporting team throughout solution i.
e. design delivery, testing & deployment). 
• Team player and expected to help the project team with any functional issues that may arise during the course of the operations and project implementation and upgrade.
Ability to lead teams or manage across teams.
• The technical and functional set up with respect to meter installation/removal/exchange, meter reading, route design and maintenance, Oracle Customer Care & Billing (CC&B), business reporting, billing, accounts receivable collections and severance, and related system interfaces.
 
• Experience with application integration testing, including real-time applications solutions.
• Experience with billing and rates
• Proven ability to work creatively and analytically in a problem-solving environment.
• Advanced Metering Infrastructure and MDM awareness.